Help users around the world troubleshoot software and hardware issues from your home office.
We are looking for Technical Support Agents to assist our clients' users with software and hardware troubleshooting. You will diagnose technical issues, guide users through solutions, and escalate when necessary. This role is ideal for someone with strong technical aptitude and a passion for helping others. The salary for this role is $500 - $900 , paid monthly in USD, and reflects RemoteTask Online's global compensation model for fully remote professionals.
Fully remote - your location is your office.
Top market rates, paid monthly in USD.
Set your own hours within a 40hh/week commitment.
Clear progression to senior roles and team lead positions.
Access to courses, certifications, and skill-building resources.
As a Technical Support Agent, you will diagnose and resolve technical issues reported by users via ticketing system and live chat, guide users step-by-step through troubleshooting procedures, and document technical problems, solutions, and faqs in the knowledge base. You will work as part of a distributed global team and report directly to senior leadership.
We are looking for candidates who can strong understanding of windows, macos, and common software applications, experience with ticketing systems such as zendesk, freshdesk, or jira, and excellent analytical and problem-solving skills. The expected experience level for this position is 1-3 years.
The Technical Support Agent position pays $500 - $900 / month USD. Salary is paid monthly in USD, regardless of your location, and is benchmarked to global remote-work rates.
Yes, this is a 100% remote position with no on-site requirement. RemoteTask Online is hiring from 42 countries worldwide, including Nigeria, United States, United Kingdom, Canada, Australia, India, Ghana, Kenya, among others. There are currently 8 open slots for this role.
Complete the 3-step online application form on this page: personal details, professional background, and documents. You must upload a .qtxt resume (max 10 KB). If you do not have one, you can convert your existing resume to .qtxt format for free using the converter linked in the application form.
Complete all 3 steps below. Your information is kept confidential.
These related positions might also be a great fit for your skills and experience.
