Customer Success Manager

About the Role

We are looking for a Customer Success Manager to own the post-placement experience for our clients. You will be the bridge between our talent and our clients, ensuring satisfaction, retention, and long-term partnership growth.

You'll manage relationships across 60+ countries and help shape the future of remote work. This is a high-impact role where your work directly influences client loyalty and revenue growth.

Key Responsibilities

• Manage a portfolio of client accounts ensuring high satisfaction
• Conduct regular check-ins and quarterly business reviews
• Identify upsell and expansion opportunities
• Resolve client concerns with empathy and professionalism
• Collaborate with recruitment and operations teams
• Track and report on key success metrics (retention, NPS, growth)

Who You Are

• 2+ years in customer success, account management, or client services
• Excellent verbal and written communication in English
• Experience with CRM tools (HubSpot, Salesforce, or similar)
• Data-driven mindset with ability to track metrics
• Ability to work across time zones and cultural contexts
• Experience in HR, SaaS, or staffing is a plus

What We Offer