About the Role
We are looking for Dispute Resolution Agents to handle customer complaints and conflicts with fairness and professionalism. You will investigate issues, communicate with all parties, and reach resolutions that protect both customer satisfaction and business interests.
Key Responsibilities
- Receive and investigate customer disputes, chargebacks, and complaints
- Communicate with customers and internal teams to gather all relevant information
- Evaluate each case objectively and propose fair resolutions aligned with policy
- Document all dispute cases thoroughly in the case management system
- Identify patterns in disputes and recommend process improvements to reduce recurrence
- Maintain composure and professionalism when handling escalated or emotional situations
Who You Are
- Strong analytical and investigative skills
- Excellent written and verbal communication in English
- Ability to remain neutral and objective when evaluating conflicting accounts
- Familiarity with dispute resolution processes and consumer protection principles
- High attention to detail and documentation standards
- 1-3 years in customer service, complaints handling, or dispute resolution
What We Offer
Work From Anywhere
Fully remote - your location is your office.
Competitive Salary
Top market rates, paid monthly in USD.
Flexible Schedule
Set your own hours within a 40hh/week commitment.
Growth Path
Clear progression to senior roles and team lead positions.
Training & Development
Access to courses, certifications, and skill-building resources.
