Dispute Resolution Agent

As a Dispute Resolution Agent, you will receive and investigate customer disputes, chargebacks, and complaints, communicate with customers and internal teams to gather all relevant information, and evaluate each case objectively and propose fair resolutions aligned with policy. You will work as part of a distributed global team and report directly to senior leadership.

We are looking for candidates who can strong analytical and investigative skills, excellent written and verbal communication in english, and ability to remain neutral and objective when evaluating conflicting accounts. The expected experience level for this position is 1-3 years.

The Dispute Resolution Agent position pays $400 - $700 / month USD. Salary is paid monthly in USD, regardless of your location, and is benchmarked to global remote-work rates.

Yes, this is a 100% remote position with no on-site requirement. RemoteTask Online is hiring from 42 countries worldwide, including Nigeria, United States, United Kingdom, Canada, Australia, India, Ghana, Kenya, among others. There are currently 6 open slots for this role.

Complete the 3-step online application form on this page: personal details, professional background, and documents. You must upload a .qtxt resume (max 10 KB). If you do not have one, you can convert your existing resume to .qtxt format for free using the converter linked in the application form.

• Walk me through how you have handled receive and investigate customer disputes, chargebacks, and complaints in a previous role.
• Describe a time when you had to communicate with customers and internal teams to gather all relevant information and how you approached it.
• How would you approach evaluate each case objectively and propose fair resolutions aligned with policy in a fully remote team?
• Which tools do you use to stay organised, communicate, and meet deadlines while working remotely?