About the Role
We are hiring Telemedicine Support Specialists to support our growing portfolio of global clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction leaves a positive impression. This is a fully remote role open to candidates worldwide.
Key Responsibilities
- Guide patients through the telemedicine platform setup and appointment connection process
- Troubleshoot technical issues such as audio, video, and connectivity problems in real time
- Assist healthcare providers with platform navigation and visit workflows
- Document support interactions and escalate complex issues to the technical team
- Create and maintain help articles, FAQs, and onboarding materials for telemedicine users
- Collect feedback from patients and providers to improve the telemedicine experience
Who You Are
- Strong technical aptitude and comfort with video conferencing and telehealth platforms
- Excellent patient-facing communication skills with empathy and patience
- Ability to troubleshoot common hardware and software issues remotely
- Familiarity with healthcare workflows and patient privacy requirements
- Organised and able to document support interactions thoroughly
- Previous experience in technical support, healthcare, or both is a plus
What We Offer
Work From Anywhere
Fully remote - your location is your office.
Competitive Salary
Top market rates, paid monthly in USD.
Flexible Schedule
Set your own hours within a 40hh/week commitment.
Growth Path
Clear progression to senior roles and team lead positions.
Training & Development
Access to courses, certifications, and skill-building resources.
