Manage customer email correspondence for global companies with clarity and professionalism.
We are looking for Email Response Agents to manage customer correspondence for our clients. You will draft clear, professional replies to customer inquiries, complaints, and requests. This role is ideal for strong writers who can maintain brand voice while resolving issues efficiently. The salary for this role is $300 - $600 , paid monthly in USD, and reflects RemoteTask Online's global compensation model for fully remote professionals.
A typical day involves logging into our secure portal, reviewing your task queue, and read, categorize, and respond to incoming customer emails within SLA timeframes. From there you will maintain a professional and consistent brand voice across all correspondence. Most work is self-directed: you receive daily or weekly targets and organise your own schedule, as long as quality standards are met. You will use a combination of standard office tools and our proprietary internal systems.
This role is perfect for someone who can exceptional written English with strong grammar and spelling and ability to convey empathy and professionalism through written communication. Full training is provided, and we actively promote from within — many of our current team leads started in this exact role.
Your first two weeks are structured onboarding, guided by a dedicated mentor:
All training is paid. You will never be asked to work without first being shown how.
Get paid while you learn our systems.
Fully remote - your location is your office.
Top market rates, paid monthly in USD.
Set your own hours within a 40hh/week commitment.
Clear progression to senior roles and team lead positions.
Access to courses, certifications, and skill-building resources.
As a Email Response Agent, you will read, categorize, and respond to incoming customer emails within sla timeframes, maintain a professional and consistent brand voice across all correspondence, and research and resolve customer issues using available knowledge bases and resources. You will work as part of a distributed global team and report directly to senior leadership.
We are looking for candidates who can exceptional written english with strong grammar and spelling, ability to convey empathy and professionalism through written communication, and highly organised with the ability to manage high email volumes. The expected experience level for this position is 0-2 years.
The Email Response Agent position pays $300 - $600 / month USD. Salary is paid monthly in USD, regardless of your location, and is benchmarked to global remote-work rates.
Yes, this is a 100% remote position with no on-site requirement. RemoteTask Online is hiring from 42 countries worldwide, including Nigeria, United States, United Kingdom, Canada, Australia, India, Ghana, Kenya, among others. There are currently 10 open slots for this role.
Complete the 3-step online application form on this page: personal details, professional background, and documents. You must upload a .qtxt resume (max 10 KB). If you do not have one, you can convert your existing resume to .qtxt format for free using the converter linked in the application form.
Complete all 3 steps below. Your information is kept confidential.
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