About the Role
We are hiring IT Support Specialists to support our growing portfolio of global clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction leaves a positive impression. This is a fully remote role open to candidates worldwide.
Key Responsibilities
- Respond to IT support tickets via email, chat, and phone with timely solutions
- Troubleshoot hardware issues including laptops, monitors, printers, and peripherals
- Resolve software problems across Windows, macOS, and common business applications
- Set up and configure new employee workstations including software installation and access setup
- Manage user accounts, passwords, and access permissions in Active Directory and SaaS platforms
- Maintain IT asset inventory and documentation for hardware and software
Who You Are
- Strong knowledge of Windows and macOS operating systems and common business software
- Experience with help desk ticketing systems (Zendesk, Jira Service Management, or similar)
- Excellent problem-solving and customer service skills
- Familiarity with Active Directory, Office 365, Google Workspace, and VPN configurations
- Ability to explain technical concepts to non-technical users clearly and patiently
- CompTIA A+ or similar IT support certification preferred
What We Offer
Work From Anywhere
Fully remote - your location is your office.
Competitive Salary
Top market rates, paid monthly in USD.
Flexible Schedule
Set your own hours within a 40hh/week commitment.
Growth Path
Clear progression to senior roles and team lead positions.
Training & Development
Access to courses, certifications, and skill-building resources.
