Be the tech hero who keeps a global team productive and connected.
We are hiring IT Support Specialists to provide frontline technical support to our globally distributed team. You will troubleshoot hardware, software, and network issues, set up new equipment, and ensure everyone has the tools they need to be productive. This is a fully remote role open to candidates worldwide, with opportunities across a growing portfolio of global clients. The salary for this role is $500 - $1000 , paid monthly in USD, and reflects RemoteTask Online's global compensation model for fully remote professionals.
A typical day involves logging into our secure portal, reviewing your task queue, and respond to IT support tickets via email, chat, and phone with timely solutions. From there you will troubleshoot hardware issues including laptops, monitors, printers, and peripherals. Most work is self-directed: you receive daily or weekly targets and organise your own schedule, as long as quality standards are met. You will use a combination of standard office tools and our proprietary internal systems.
This role is perfect for someone who can strong knowledge of Windows and macOS operating systems and common business software and experience with help desk ticketing systems (Zendesk, Jira Service Management, or similar). Full training is provided, and we actively promote from within — many of our current team leads started in this exact role.
Your first two weeks are structured onboarding, guided by a dedicated mentor:
All training is paid. You will never be asked to work without first being shown how.
Get paid while you learn our systems.
Fully remote - your location is your office.
Top market rates, paid monthly in USD.
Set your own hours within a 40hh/week commitment.
Clear progression to senior roles and team lead positions.
Access to courses, certifications, and skill-building resources.
As a IT Support Specialist, you will respond to it support tickets via email, chat, and phone with timely solutions, troubleshoot hardware issues including laptops, monitors, printers, and peripherals, and resolve software problems across windows, macos, and common business applications. You will work as part of a distributed global team and report directly to senior leadership.
We are looking for candidates who can strong knowledge of windows and macos operating systems and common business software, experience with help desk ticketing systems (zendesk, jira service management, or similar), and excellent problem-solving and customer service skills. The expected experience level for this position is 1-3 years.
The IT Support Specialist position pays $500 - $1000 / month USD. Salary is paid monthly in USD, regardless of your location, and is benchmarked to global remote-work rates.
Yes, this is a 100% remote position with no on-site requirement. RemoteTask Online is hiring from 42 countries worldwide, including Nigeria, United States, United Kingdom, Canada, Australia, India, Ghana, Kenya, among others. There are currently 8 open slots for this role.
Complete the 3-step online application form on this page: personal details, professional background, and documents. You must upload a .qtxt resume (max 10 KB). If you do not have one, you can convert your existing resume to .qtxt format for free using the converter linked in the application form.
Complete all 3 steps below. Your information is kept confidential.
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